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Shipping and Return Policy

Hello there!  To help you shop better with us, here are some of the information you might be interested to know before you proceed.  If we have not covered the topic, please feel free to contact us using the Chat button or leave us a text.

Note: This shipping and return policy is subject to change without prior notice. Customers are encouraged to review the policy before making a purchase and contact our customer support for any further assistance or clarifications.

Order Processing

  • All orders will be processed within 1-2 business days, excluding weekends and holidays.

  • Orders placed before 12:00 PM (local time) will be processed on the same business day.

Shipping Methods and Delivery:

  • We offer standard shipping services through reputable carriers.

  • Delivery times may vary depending on the destination and shipping method chosen during checkout.

  • Customers can track their order using the provided tracking number.

Shipping Charges:

  • Shipping charges will be calculated based on the weight, dimensions, and destination of the package.

  • The shipping cost will be displayed during the checkout process for customer review and confirmation.

International Shipping:

  • We offer international shipping to select countries, however, do note that most brands do not allow for cross country selling, please contact us first to check

  • Additional customs duties, taxes, or fees may apply, and customers are responsible for these charges.

Address Accuracy:

  • Customers are responsible for providing accurate shipping addresses.

  • In case of an incorrect or incomplete address, resulting in non-delivery or additional fees, the customer will be responsible for these charges.

Return Policy:

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

  • Certain items, such as snorkels, masks, and mouthpieces, cannot be returned for hygiene reasons unless defective.

Return Policy:

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

  • Certain items, such as snorkels, masks, and mouthpieces, cannot be returned for hygiene reasons unless defective.

Return Process:

  • Customers must contact our customer support within 14 days of receiving the order to initiate a return.

  • Proof of purchase, such as the order number or receipt, will be required.

  • Our customer support will provide instructions on how to return the item.

Return Shipping:

  • Customers are responsible for the return shipping costs, unless the return is due to an error on our part or a defective item.

  • We recommend using a trackable shipping method and obtaining a shipping receipt as proof of return.

Refunds and Store Credit:

  • Once the returned item is received and inspected, we will notify the customer regarding the approval or rejection of the refund.

  • If approved, refunds will be issued to the original payment method used during the purchase.

  • In some cases, store credit may be offered as an alternative to a refund.

Non-Returnable Items:

  • Certain items are non-returnable, including used dive equipment, personalized items, and clearance or sale items, unless they are defective.

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